Question 1

What can I expect from Bridgerton: The Experience?

Accepted Answer

The event is a 90-minute immersive experience based on the Bridgerton show. You will be received by our very own Queen Charlotte, who will welcome you to her ballroom. Our live musicians will play iconic pieces inspired by the Bridgerton soundtrack while our two performers tell you a beautiful love story through acrobatics and dance. There will be many opportunities to interact with the members of the cast and with representations of the most iconic scenarios of the show, such as the painting studio.

Question 2

Where is the event located?

Accepted Answer

The experience will take place at Mediapro Manhattan Studio, on 37th St between 10th and 11th Ave. Get directions.

Question 3

Will there be interaction with the performers?

Accepted Answer

Yes, you will be able to interact with the performers, and some fortunate guests will even be able to participate in the performance itself.

Question 4

Do you need to know/watch the series before you attend?

Accepted Answer

No, you don’t need to have watched the show to participate in the experience.

Question 5

Can I buy drinks onsite?

Accepted Answer

A variety of drinks will be available to purchase at the experience.

Question 6

Is there assigned seating?

Accepted Answer

This is not a seated event. Chairs are not available throughout the experience. However ADA requests can be made if required, please reach out to us in advance, here.

Question 7

How old do I need to be?

Accepted Answer

You will need to be over 16. If you are younger than 18, you must be accompanied by an adult (18 or older). In order to consume alcohol you must be over 21+ with valid ID.

Question 8

Special Accommodations and ADA requests?

Accepted Answer

The venue is accessible to people with reduced mobility. We are happy to help with more information and special accommodations! Since every situation is unique, please contact us in advance.

Question 9

What should I wear?

Accepted Answer

Dressing up is highly encouraged but not required to have a good time at the ball. Cocktail, semi-formal, formal,  or regency inspired… Bring your royal attitude and you'll have the same great experience no matter what! Our on-site boutique also offers a variety of fun accessories to add to your attire to enhance your outfit.

Question 10

What are the timings?

Accepted Answer

There are different start times from Wednesday to Sunday, and you can choose your preferred timing.

Question 11

When should I arrive?

Accepted Answer

We recommend that you arrive in advance to ensure that you can enter when the doors open.

Question 12

Is there parking available?

Accepted Answer

There is no parking available in the venue. We recommend getting there by ride-hailing or by public transportation.

Question 13

How can I get there?

Accepted Answer

We recommend getting there by ride-hailing or by public transportation. Click here to get directions on Google Maps.

Question 14

Where can I get tickets?

Accepted Answer

On the Fever app, available on Google Play and Apple Store.

On the Fever website or in the Tickets section on this website.

Question 15

What ticket types are there?

Accepted Answer

There will be two ticket types available: General Admission and The Queen’s Court tickets.

General Admission: includes standard entry to the experience

The Queen’s Court: includes early entry with a glass of Archer Roose Sparkling Wine or any other drink (signature cocktail, mocktail or others to choose from) + an exclusive VIP collectible and tote bag valued over $25

Group Bundle (General or Queen's Court): 6+ tickets at a reduced price

You can buy your tickets here.

Question 16

How much are the tickets?

Accepted Answer

Ticket prices vary depending on the date and time of the session. More information can be found here.

Question 17

Can I transfer my ticket to someone else?

Accepted Answer

Tickets are issued in the buyer’s name and may be used by guests who are not the named ticket buyer. It is the ticket buyer's responsibility to forward all event communications to the rest of their party.

The ticket buyer will be able to transfer ticket(s) to other guests. It is as easy as clicking Transfer Tickets on your ticket on the Fever app. Please contact us if you need additional help. Make sure to include your ticket order number. Tickets are available in the confirmation email and in the Fever app under Tickets.

Question 18

Can I purchase tickets at the door?

Accepted Answer

Tickets will need to be purchased prior to the event and all tickets will be sold online.

Question 19

How will I receive my ticket?

Accepted Answer

You can find your ticket in the Fever app, within the Tickets section.

You will receive an email confirmation from hello@feverup.com with the ticket's QR code shortly after booking your tickets. If you cannot find the message in your inbox, please check your spam folder or contact us here for assistance (do not make a second booking). Once your order has been processed it can neither be rescheduled or canceled, so please review your booking carefully before checking out.

Please note: in order to buy a ticket you must sign up to Fever via Facebook, Gmail or another email account.

Question 20

I can't find my ticket. What can I do?

Accepted Answer

You can find your ticket and its QR code in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from Google Play and the Apple Store. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us .

Question 21

Can I exchange my ticket or get a refund?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Question 22

Where do I collect my pre-purchased accessory pack or treats add-ons?

Accepted Answer

You'll receive a QR code in your add-on ticket confirmation. Present this on our merch cart for your accessories or at the Archer Roose Wine Cart, next to the main bar, for your treats.

Question 23

Can I host a private event?

Accepted Answer

Yes: to inquire about a full session buyout, please contact us here. If a private buyout sounds like a bit much, you can always buy group tickets for non-exclusive visits at a discounted price here.

Question 24

Can I take photos or record the experience?

Accepted Answer

Yes, and there will be several photo opportunities throughout the experience. We encourage guests to take and share pictures. However, please refrain from using flash when taking pictures of performers. Don’t forget to tag us at @bridgertonexperience!

Question 25

Will there be strobe lights?

Accepted Answer

Although there will be flashing lights, strobe lights will not be used.

Question 26

Are restrooms available at the venue?

Accepted Answer

Yes, restrooms are provided.

Question 27

Will there be a cloakroom?

Accepted Answer

Yes, there will be a self coat check available.

Question 28

Is there anything I shouldn’t bring?

Accepted Answer

Do not bring:

Alcohol

Food

Animals/Pets (service animals only)

Audio recording devices

Drugs and drug paraphernalia

Flammables

Flashlights

Lasers

Professional cameras

Promotional items/unauthorized solicitations/vendors (including flyers, samples, giveaways)

Selfie sticks/tripods

Weapons of any kind (including replicas)

Question 29

Can I smoke or vape?

Accepted Answer

Smoking or vaping is not permitted within the venue.

Question 30

Will there be food at the experience?

Accepted Answer

Small snacks are available for purchase but meals are not available at the experience.

Question 31

What are the ingredients of the food at the experience?

Accepted Answer

Savory Treats Box - Mini Brie / Sliced Charcutier meat/ sliced cheddar point/ Marinated tomato, Mozzarella, olive pick. Ingredients - Salami, Prosciutto, Cheddar cheese, Brie cheese, heirloom cherry tomato, Red bell pepper, Olive, Fruit, Salt, Milk, Spices, Sugar, Brown Cane Sugar, Concentrated Lemon Juice, Fruit Pectin.

Sweet Treats Box - Red Velvet Muffin, Macarons (Almond Flour), Blueberry and Strawberry Balsamic Pipette. Ingredients- Strawberries, Blue berries, Balsamic vinegar, Madera wine, Wheat flour, Almond flour, Egg, Milk, Cocoa, and Soy

Vegan Treats Box GF, DF, V, Vegan Option – Large Marinated Artichoke Hearts, Sun-dried Tomato and Marinated Queen Olives, Heirloom tomato pic. Served with Rice crackers. Ingredients- Artichoke, Sundried tomatoes, Red bell pepper, Olives, Heirloom tomato, Oregano, Spices, olive oil, fruit, Sugar, Brown Cane Sugar, Concentrated Lemon Juice, Fruit Pectin.

You can purchase your treat boxes here.

Question 32

Will there be fog at the experience?

Accepted Answer

No, no fog is used during the experience.

Dress Code

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